Terms & Conditions

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Introduction to Privacy Policy & terms and Conditions.

You should check this Website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract.

These terms and conditions are for Private Purchasers (consumers) only. For clarification a consumer is any person who does not deal in the course of their business.

If you have any questions about these terms and conditions and how they affect you please contact telephone number 01536 443988.

TERMS & CONDITIONS

1. Privacy Policy

Privacy Statement

We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, do not give us your details. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please contact us.

About Cookies and the way we use them

You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your internet browser.

This website uses Google Analytics to monitor visitor usage . Google Analytics uses "cookies", which are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information via a fill-in form on this website.

The anonymous information generated by Google Analytics cookies about your use of this website (including your IP address) is transmitted to Google. This information is then processed to compile statistical reports on website activity for Advanced-Web-Metrics.com only.

We [The Treehouse Company] will not link, or seek to link, an IP address with the identity of a computer user. In fact, We will not associate any data gathered from this site with any personally identifiable information from any source, unless you explicitly submit that information via a fill-in form. We do not use cookies to store any of your personal or financial information on your computer. Google will not associate your IP address with any other data held by Google.

In summary, your anonymity is safe.

2. Buying / Ordering Products

You are deemed to have placed an order with us by ordering online via our online checkout process. As part of the checkout process you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement via payola emailing detailing the products you have ordered. This will be done by e-mail.

Once the order is accepted the contract is formed, however we may still refuse to accept your order after confirmation where:

1. goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices;

2. we cannot obtain authorisation for your payment;

3. there has been a product description error; or

4. it is logistically impossible for us to deliver the goods to that location; or

5. delivery surcharges are applicable and have not been paid; or

6. through error, we have under priced an item, we will not be liable to supply that item to you at the stated price. We will notify you of this before despatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase.

Delivery will take place within 28 days of the order being confirmed unless otherwise agreed with you.

For offshore or remote mainland deliveries please contact us via email: info@treehousecompany.com

If access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to despatch of the goods. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept an item that is being delivered for any reason you must notify us immediately with the reason for refusal to info@treehousecompany.com.

3. Prices & Payment Methods

Prices listed are in GBP and are inclusive of delivery costs to selected UK postcodes and VAT, although additional charges may apply to deliveries in certain remote parts of the United Kingdom or overseas – see section 7 for details.

Latest prices are listed against each specific product on the website

Our prices are reviewed on a regular and frequent basis and any changes will be listed against each specific product on the site.

All prices must be paid in full before despatch.

When you make a payment by credit card, you are automatically covered by section 75 of the consumer credit act 1974. Please note that payments made by debit cards are not covered by section 75 of the consumer credit act 1974.

Payment is taken when we receive your order. On-line order payments are processed via our SSL (Secure Socket Layer) secure payment system.

Additional Information

Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order online and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.

Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.

During adverse weather conditions our delivery service may be affected in some areas, resulting in lead times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.

4. Order Acknowledgement

Once your order is placed we endeavour to send out an acknowledgement email, providing you with the applicable contact details as provided to us, your order reference number. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.

Delivery Estimates

We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.

Missed Delivery

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery.

All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.

Delivery Surcharges and Services

The prices stated on this website include the cost of carriage to most UK postcode districts. However, due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.

We are unable to deliver some of our products to certain postcodes.

Any times or dates stated on our website or emails regarding delivery are estimates only and may be increased to some postcodes. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale.

Upon Delivery

Please note that we operate a policy of kerb-side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on 01536 443988.

Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.

In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself.

We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than 48 hours after delivery have passed please contact sales@treehousecompany.com or telephone us on 01536 443988

If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please contact sales@treehousecompany.com for further advice.

Missed Delivery

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery.

All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.

5. Cancellations & Returns Policy

If you wish to cancel your order after despatch because you were unable to accept the goods on the agreed delivery date you will be liable for a delivery charge which will be deducted from your refund

If you wish to cancel your order once you have received the goods you can give us a notice of cancellation. You have seven working days, by statute, from the day after the date of delivery of the goods. You must notify us in a durable form and this can be done by email to sales@treehousecompany.com. You must keep the goods in good condition whilst they are in your possession.

You should return the goods to us; you will bear the cost of returning the goods. Upon receipt of the goods you will receive a full refund of any monies paid or exchange or credit if applicable.

Money Back Guarantee

In addition to the statute, we offer a further seven day period, during which we will agree to accept a return of the goods. Again, you must inform us of your wish to cancel in a durable form, as well as keeping the goods in good condition whilst they are in your possession. For the purposes of clarity, this additional time would start directly after the initial seven working days detailed above and forms a money back guarantee. If you change your mind about the goods within these seven days, after expiry of the initial seven day period, you should return the goods to us, unmodified and untreated, at your own cost and we will provide a full refund.

In the case of customised orders where goods have been made specifically to your order the above cancellation provisions do not apply.

Refunds will be processed as soon as practicable but will be processed within a maximum 30 days. Where exchange rates of currency are involved, the refund will be made in GBP at the current exchange rate. It is not reasonable for us to accept responsibility for any loss or gain caused by changes in the exchange rate between the time of ordering and the time of issuing the refund

Nothing in this section affects your statutory rights

6. Photographs & Images

Photographs and images on the website may have been supplied to us by the manufacturers, or with regard to our own products they will have been supplied by us but in any event they are used to represent the style of the product only.

Timber products in particular are natural products and as such are liable to colour variations.

7. Arranging & Anticipating Delivery

The prices stated on this website include the cost of carriage to most UK postcode districts. However, we incur additional costs for delivery of certain products to some postcodes, these being remote areas. If we do incur additional costs we reserve the right to levy the additional charge and increase our lead times, which would also be necessary as specialist hauliers may need to be engaged.

If you have placed your order on line and an additional delivery surcharge is required, your order will be placed on hold and we will contact you to notify you of the additional charge. You can then choose to continue with your order by paying the additional delivery charge or you may cancel your order at that point.

We are unable to deliver some of our products to certain postcodes. Please see individual product pages for more details.

Please note that we operate a policy of kerb-side delivery only.

Please note that any time scales or dates stated on our website or emails regarding our delivery are ESTIMATES only. We endeavour to deliver all goods within 30 days. We cannot be held responsible for unnecessary expense incurred in this regard where the delivery ESTIMATE has been relied upon but not met.

When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email or fax) or leave a signed note in a secure place to this effect.

Once your order is placed we will send out a confirmation email, showing your contact details as provided to us, your order reference number. In most cases, you will be contacted prior to that estimated delivery date to notify you of the exact day on which your delivery will be made.

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery. If this is the case we will of course notify you, prior to the re-delivery, of any charges that may apply.

8. When Delivery Arrives

Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. We operate a one man kerb side delivery and delivery drivers may take photographs of the delivery and the delivery point. (Any photographs taken are only used for internal purposes such as training and delivery service improvement).

If you have received a package that is damaged and have chosen to accept the delivery, it is important that you sign the delivery note as "Damaged". You should notify us of any damage within 7 days of receipt and we may require photographic evidence of the damage. We will arrange to collect and replace your item within an agreed time or offer an alternative remedy. Signing of the delivery note as “unchecked” or similar wording does not waive your right of notification to us for damage as detailed above.

We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than 7 days after delivery have passed please contact sales@treehousecompany.com or telephone us on 01536 443988.

If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please contact sales@treehousecompnay.com for further advice.

9. Returns

If the product is damaged or broken on arrival you can return the goods (damage should be reported within 7 days of delivery - see section 8 above). We will require photographic evidence of the condition of the item you are returning. We will collect the item(s) from you if applicable. You will receive a full refund once the goods have been delivered to us and have been inspected.

We cannot accept back for a full refund any item which has been incorrectly assembled causing a fault or damage, or modified in any way (including, without limitation, painting or treating with chemicals).

If the product delivered is not what you ordered or does not correspond fully with its item description and you wish to discuss this please notify us immediately on 01536 443988.

If an item develops a fault within 14 days after delivery you should NOT continue to use the goods. Please notify us as soon as practicable on 01536 443988 or email sales@treehousecompany.com.

Please notify any missing parts following the inspection of the goods. Please notify us within 7 days of delivery on 01536 443988 or email sales@treehousecompany.com detailing the parts and giving part numbers if applicable. You may also send in photographs or an illustration if this would help identify the missing part(s). On receipt of the information we will arrange for the relevant part(s) to be sent out to you. Please note that all parts must be checked before assembly to make sure they are all present; once assembly has been commenced and/or completed the purchase price will not be refunded.

Your statutory rights are not affected.

10. Liability

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

You must be over 18 years to purchase the Products and register with this website.

The Treehouse Company shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the reason for that failure is caused by circumstances beyond its reasonable control.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

These terms and conditions do not affect your statutory rights

11. Modifications to Website

While we endeavour to ensure that the information on this website is correct we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website or to the products and prices described in it. There will be a notice on the site advising you of this.

If you are relying wholly on any content to make your purchase decision please feel free to contact us and confirm any detail prior to placing your order with us. This does not affect your statutory rights.

12. Visitor material & Conduct

Other than personally identifiable information, any material you transmit or post to this Website will be considered non-confidential and non-proprietary.

You are prohibited from posting or transmitting to or from this Website any material:

1. that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

2. for which you have not obtained all necessary licences and/or approvals;

3. which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

4. which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including, without limitation, by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of policies.

If you place an order with us, occasionally we may use your name, product purchased and location for marketing messages displayed on our website. We care about your privacy so these messages will be depersonalised by using your name and county only.

13. Licence

You are permitted to print and download extracts from this Website for your own use on the following basis:

1. no documents or related graphics on this Website are modified in any way;

2. no graphics on this Website are used separately from accompanying text; and

3. any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website unless subject to clause 12.i, for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 11.i, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

14. Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

15. Linked Sites

Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

1. you do not remove, distort or otherwise alter the size or appearance of the logo;

2. you do not create a frame or any other browser or border environment around this Website;

3. you do not in any way imply that we are endorsing any products or services other than our own;

4. you do not misrepresent your relationship with us nor present any other false information about us;

5. you do not otherwise use any trade marks displayed on this Website without our express written permission;

6. you do not link from a website that is not owned by you; and

7. your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in clause 12.i for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 12.1.

16. Registration

Each registration is for a single user only. We do not advise you to share your user name and password with any person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

17. Miscellaneous

Items bought by companies or individuals for trade or resale purposes will not have any warranty other than that provided by the original manufacturer. All products are sold for domestic use only.

Any warranty offered or implied is valid for goods within the United Kingdom.

You may not assign, sub-licence or otherwise transfer any of your rights under these terms and conditions.

The Treehouse Company try to ensure that all information on this site is accurate. However, if an error does occur we will contact you as soon as we become aware of the error, to discuss whether you wish to continue with your order or not. If you cancel your order you will receive a full refund of any charges paid in advance.

The Treehouse Company do not provide planning advice unless agreed previously, if you are in any doubt please check whether planning permission or building regulations are required before purchase

18. Vouchers / Discounts

If we reasonably believe that any voucher is being used unlawfully or illegally we may reject or cancel that voucher and you agree that you will have no claim against us in respect of any rejection or cancellation. If we refuse a voucher submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order. The failure of The Treehouse Company to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. The Treehouse Company reserves its rights in respect of these terms and conditions at all times. A applicable voucher is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the voucher.

Vouchers are not currently able to be redeemed when paying via Google Checkout - please use alternative payment methods such as Paypal, our own secure check-out or over the telephone with our sales advisors.

To ensure you are kept fully informed, The Treehouse Company may contact you by email and other means of communication to provide you with information on our products, services, research and special offers.

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